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1. General terms and conditions  

 

These general terms and conditions define, without prejudice to the application of special terms and conditions, the respective obligations of AMRI Hassan with respect to all services provided by Fragrances d'Orient, whose head office is located in Brussels, registered with the Banque Carrefour des Entreprises under company number BE0795678330, hereinafter referred to as the "seller", and any professional buyer or consumer wishing to make a purchase via the seller's website, hereinafter referred to as the "buyer".

 

By ticking the box indicating acceptance of the general terms and conditions when placing an order, the buyer expressly acknowledges that he/she has had access to these terms and conditions, has read them, understands them and accepts them unreservedly, it being understood that any order for a product via our website implies consultation and express acceptance of the general terms and conditions of sale. These general terms and conditions of sale may be saved or printed by the customer.

The provisions not expressly derogated from remain applicable. The application of these General Terms and Conditions may only be modified by express written agreement. It is agreed that the specific provisions expressly accepted take precedence over the general provisions, in the event of any discrepancy. Furthermore, it is expressly agreed that in the event of a conflict between the customer's general terms and conditions and those of Fragrances d'Orient, only the latter shall prevail.

 

The seller reserves the right to modify its terms and conditions of sale at any time. In this case, the applicable conditions will be those in force at the date of the order by the buyer.

 

The following definitions apply

 

Buyer: any natural person who has reached the age of majority and has full legal capacity or, failing this, the legal representative of this person. In the latter case, the legal representative is bound by these general terms and conditions.

Consumer: any natural person who acquires or uses products placed on the market for purposes other than those of a professional or commercial nature.

2. Characteristics of the goods and services offered

 

The products and services offered are those listed in the catalogue published on the seller's website, while stocks last.

 

Each product is accompanied by a description drawn up by the seller on the basis of the description provided by the supplier.

 

The photographs in the catalogue are provided for information purposes only and present a faithful image, but are not contractually binding insofar as they cannot ensure perfect similarity with the physical products.

3. Order

 

Purchasers wishing to buy a product or service must

 

Be over 18 years of age


Fill in the identification form or give their customer number if they have one;


Fill in the online order form giving all the references of the products or services chosen;


Confirm their order after checking it;


Acknowledge having read and accepted these terms and conditions;


Make payment in accordance with the terms and conditions;


Confirm their order and payment.

 

 

The sale is deemed complete when the seller confirms the order.

No goods will be dispatched until the order has been confirmed and full payment has been received.

 

Products and services are offered while stocks last. If an item is unavailable, the seller will inform the buyer by e-mail as soon as possible.  The buyer will have the option of waiting (in the event of temporary unavailability) or cancelling the order for the unavailable items at no cost.

4. Duration

 

These conditions apply for the duration of the order, of our services and of the delivery of the goods, as well as to all relations between the buyer and the seller.

 

5. Delivery - transport

 

Deliveries are made to the address indicated on the order form, which can only be in the geographical area mentioned in article 8 of these general terms and conditions; by collection from a delivery point chosen by the purchaser at the time of ordering, or to the purchaser's personal address if delivery to a delivery point is not possible.

If the purchaser is absent at the time of delivery to the address communicated by the purchaser, the latter may contact the seller within 48 hours in order to agree another delivery date.  If the buyer fails or refuses to take delivery of the goods ordered, the seller reserves the right to demand performance of the contract or to consider, after prior formal notice, that the contract has been automatically terminated to the buyer's detriment.  In the latter case, the seller will retain an amount equivalent to 30% of the sale price by way of compensation.

 

In the case of a sale to a consumer, the goods are transported at the seller's risk until they are delivered to the delivery address specified by the buyer.

 

In the case of sales to professionals, transport is at the buyer's risk.

 

Delivery times range from 2 to 6 working days depending on the buyer's geographical area.

 

In the event of a delay in delivery, if this is a minimum of fifteen working days and only in the case of a non-personalised order (item regularly in stock), the buyer may cancel the purchase without compensation for either party, provided that the buyer notifies the seller by e-mail within 3 days of notification of the delay in delivery by the seller. The buyer will then be reimbursed by bank transfer to his/her bank account for the total amount of his/her order, including transport costs (if incurred at the time of ordering) within 15 working days.  The parties will then be fully released from their respective obligations.

In all cases, the following circumstances release the seller from its obligations with regard to delivery dates:

1 - Force majeure (including, in particular, technical incidents, supplier delays and labour shortages);

2 - If the terms of payment are not respected;

3 - If the customer decides to make changes after the order has been placed;

4 - If the customer does not provide us with the information we require within the specified period.

 

6. Prices

 

The prices of the products and services displayed on the site are indicated in euros, inclusive of all taxes (VAT and other applicable taxes).

 

The prices shown do not include transport costs, which are charged separately when the order is placed.

The seller reserves the right to pass on to its prices any changes in the VAT rate that occur before the delivery date.

 

7. Terms of payment

 

Payment can be made by credit card, Visa or Mastercard, Paypal, etc.

 

The items ordered remain the exclusive property of the seller until full payment of the order by the buyer.

 

8. Geographical zones

 

We only deliver to the following countries:

 

 

Belgium


Luxembourg


France


Netherlands


Germany


Italy


Austria


Spain


Portugal

 

 

9. Right of withdrawal

 

In accordance with the law, consumers have the right to notify the seller that they wish to cancel their purchase, without penalty and without giving any reason, within 14 clear days from the day following the delivery of the goods or the conclusion of the service contract. Once they have expressed their wish, they have a further 14 days in which to return the goods. This right of renunciation does not apply to professional buyers.

The consumer purchaser may also take this step by returning the following form to us: https://economie.fgov.be/sites/default/files/Files/Forms/Formulaire-de-retractation.pdf

 

Consumers are informed that they may not exercise their right of withdrawal in the following cases (art. VI.53 of the Code of Economic Law):

 

 

Supply of goods made to the consumer's specifications or clearly personalised;


Goods that are likely to deteriorate or expire rapidly;


Supply of sealed goods that cannot be returned for reasons of health protection or hygiene and which have been unsealed by the consumer after delivery;


Supply of digital content not provided on a tangible medium if performance has begun with the express prior agreement of the consumer, who has also acknowledged that he will thereby lose his right of withdrawal.

 

 

Within this period, the consumer must notify his/her decision to withdraw by means of an unambiguous declaration by email to the following address contact@fragrancesdorient.com. In the event of withdrawal, the seller will reimburse all payments received from the buyer, including delivery costs but not return costs, without undue delay.

The cost of returning the goods is borne by the purchaser and the goods travel at the purchaser's risk.

 

If possible, we ask you to return the goods in their original packaging, accompanied by all accessories and the user manual. The law provides that you may be held liable in the event of depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.

 

The seller reserves the right to make only a partial refund if the returned goods are found to be damaged or incomplete.

 

10. Refunds

 

The refund will be made no later than 14 working days following the date of receipt of the goods which are the subject of the withdrawal request or following the date of receipt of proof of return of the said goods. The refund will be made to the account via which the order was paid for.

 

11. Responsibilities

 

In the online sales process, the seller is only bound by an obligation of means. It may not be held liable for any damage resulting from the use of the Internet network and online payment, such as loss of data, intrusion, virus, service interruption or other involuntary problems.

The information provided on the site is given in good faith. Links to manufacturers' and/or partners' websites are provided for information purposes only and have no contractual value. The seller cannot be held responsible for information from these sites.

 

The buyer is responsible for the choice and use of the product delivered by the seller. He/she certifies that he/she is at least 18 years old at the time the order is placed. The seller declines all responsibility in the event of inaccuracy in the information communicated to it by the buyer.

 

12. Intellectual property rights

 

All elements of this site, as well as its texts, drawings, photos, illustrations, any films, data, databases, software, domain names, logos and any other element appearing on it, remain the exclusive intellectual property of the seller. Any copy, adaptation, translation, arrangement and/or modification, in whole or in part, in any form and by any means whatsoever - electronic, mechanical or otherwise - is strictly forbidden without the prior written authorisation of Fragrances d'orient. Any breach of this clause may result in civil, commercial and/or criminal proceedings.

3. Personal data

 

The customer is informed that the personal data collected and processed in connection with the contract (offer document or agreement) are strictly confidential. This data is gathered and collected for accounting purposes and for the proper management of the contract and its file within the framework of the supply of the following goods and/or services: sale of perfumes. The customer is informed that if he/she does not provide us with the correct data, this may in certain cases hinder the proper performance of the contract. If the data has been provided to us incorrectly or inaccurately, we cannot be held responsible under any circumstances.

 

The personal data provided by the customer is managed by the data controller, AMRI Hassan, who can be contacted at: contact@fragrancesdorient.com.

The data collected is as follows: surname, first name, address, telephone number and e-mail address.

This data will be kept for a period of 6 months. Once this period has expired, the accounting and/or legal data will be archived and the other data will be deleted. 

 

In accordance with Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and in accordance with the Act of 30 July 2018 on the protection of individuals with regard to the processing of personal data, the customer has a right of access to the data and a right to rectify or delete it. Customers also have the right to request a restriction on the processing of their personal data, to object to the processing of their data and to the portability of their data.

 

They may also object at any time to their data being used for purposes other than the proper management of their file.

 

If you have any questions about your rights regarding your personal data, please do not hesitate to contact the person responsible for processing your data.

Fragrances d'Orient undertakes to implement all appropriate and reasonable technical and organizational measures to ensure the protection of customer data. In this respect, it undertakes an obligation of means. 

 

The customer, if he/she considers that he/she has been harmed in the context of the protection of his/her personal data, may contact the supervisory authority:

 

Data Protection Authority
Rue de la Presse, 35, 1000 Brussels

 +32 (0)2 274 48 00
+32 (0)2 274 48 35
 contact(at)apd-gba.be

 https://www.autoriteprotectiondonnees.be/contact

14. Severability clause

 

The invalidity, non-applicability or illegality of one of the clauses provided for in one of the contracts agreed between the parties (specific and general conditions or other agreements) in no way entails the invalidity or nullity of the other provisions of the contract. All the clauses remain valid in their entirety.

 

15. Disputes

 

Unless they are sued for payment, the parties undertake to attempt to resolve any dispute relating to the validity, interpretation or performance of this agreement by mediation or conciliation.

This will begin no later than the 15th clear day following the request for mediation or conciliation notified by one of the parties to the other party. Unless the parties expressly agree otherwise, the duration of the mediation or conciliation may not exceed 30 clear days. Once this period has elapsed, the parties will once again be free to bring their dispute before the courts.

 

In the event of a dispute, purchasers acting for private purposes may submit a request to the Consumer Mediation Service. Information on alternative dispute resolution methods can be obtained via the link http://www.mediationconsommateur.be/fr.

 

However, we reserve the right to submit any dispute exclusively to the courts. In the event of a dispute, the courts of the seller's registered office shall have jurisdiction, unless there are binding legal provisions to the contrary.

 

The applicable law is Belgian law, in the French language.

 

For the purposes of their relationship, the parties accept electronic means of proof.

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Maison Anthony Marmin Parfum Musc Musk Attar Lattafa Surrati Al Haramain
Maison Anthony Marmin Parfum Musc Musk Attar Lattafa Surrati Al Haramain
Maison Anthony Marmin Parfum Musc Musk Attar Lattafa Surrati Al Haramain

© 2023 by Fragrances d'Orient. 

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